CUSTOMER CARE

We listen and respond to your needs, resulting in a comprehensive array of services. From prompt pick-up and delivery to Technical Assitance, if you have a problem with your equipment, we can solve it.

• Pick-up and Delivery
• Less Turnaround Time
• Record Management
• Technical Assistance
• Maintenance Contract

PICK-UP AND DELIVERY

• Pick-up and delivery service is available.*
• Our custom-made packaging materials will protect the most delicate instruments.
• We track and monitor packages in transit to ensure delivery and to communicate potential delays.

LESS TURNAROUND TIME

          We understand the priority of medical equipment and utilize the maximum time of our service center to resolve the problem of your equipments. Our turnaround time for repairing is very less than your expectation with satisfactory and qualitative work.

RECORD MANAGEMENT

• We maintain a comprehensive database on all repairs.
• Up-to-date service reports can be provided on a monthly and quarterly basis, or at the customer’s request.
• Service reports help identify potential repair trends, warranties and cost-saving opportunities.

TECHNICAL ASSISTANCE

• Technical support is available 24/7.
• Expertise is provided on wide range of products.
• Troubleshooting tips and techniques are provided to help solve minor problems.

MAINTENANCE CONTRACT

AMC and CMC

We are taking AMC (Annual Maintenance Charge) and CMC (Comprehnsive Maintenance Charges) for all mentioned equipments at very low price as compare to manufacturers. We are giving quarterly services of your equipments with service reports.